Long delays in shipping / back orders, very delayed responses in customer service issues, mediocre quality products. I ordered an adjustable bench. The item was originally backordered until February, then until June. I did ultimately receive the bench in May. I fully assembled the bench with no issue, however, the pin that allows the bench to adjust doesn't correctly align with the holes. It can be forced in, but this seems like it will create an issue long-term and this speaks poorly for the quality. I contacted the company, with zero response almost a week later.