I have no problem with the item that I ordered. My issue is when I ordered it, it was stated that I would be receiving my item in April in which I knew was going to to delayed. The delivery date came and no item. I continued to wait and check my email for some type of update. However, still nothing. I decided to call customer service and was told that my bench would not be delivered until June. With that said, I was not pleased because 1. it was not delivered as stated when ordered; 2. I was not notified that it was not going to arrive on time; 3. Why my money 💰 was taken out of my account before the item could be shipped; 4. I had to call customer service to be told my item would not arrive until June when I ordered it in March. I asked where was the communication to relay that information but was told you all don't notify people of any change in delivery dates 🤔.
To me that is bad customer service after someone has spent their money with your company but can't be updated on the status of items ordered especially when the funds were taken out of my account already. Maybe try contacting your customers to keep them abreast and not taking the funds until the item is actually ready to be shipped. There should be someone to keep track and send out generic emails to customers to keep them informed.
3 years ago
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