Where to start? I am building out a home gym. I have added a lot of equipment and have used your company for some. Of the 6 orders I have placed, 3 of them have been screwed up. I spend more time trying to get things repacked and shipped back to you as I do using the equipment. First, I ordered a bar. I waited for weeks and it never showed. You finally replaced it and within 2 days receiving the 1st bar another bar showed up. This one was packaged like no one cared how it looked. I got it packaged back up as best I could and sent it back. The next order that was wrong was for my T3 half rack. I ordered a T3 pulley system for my rack and actually called to make sure it was the right piece. I was assured it did. Wrong. It only works on the T3 full rack. When I tried to send it back the customer service agent argued with me that it dod work on my rack. She finally got someone from product support who verified it wouldn't work. By the way, you made me pay to ship it back even though your team screwed it up twice and told me it would work. Now we get to this weekends fiasco. We are finishing up the gym and I have to place the last few pieces and anchor them. I bought H-PND from you (also a birthday gift for my wife) and this needs to be set up and placed and then the power rack and storage. I ordered the equipment with plenty of time to get here before Memorial Day weekend because that is the last weekend before July 4th we have free to finish up. The boxes came and I set them aside. Yesterday, Saturday the 28th, I opened the first box and unpacked everything. I cut the box up and disposed of it. I then opened the second box which seemed much lighter to find not the rest of my machine but a metal campfire ring of some sort. I immediately called you only to find that you are gone until after Memorial Day. Now I have major problems. I threw away the first box. I can't pack it back up and send it to you. I don't know if this was the 1st box or 2nd box that I got so we now have to figure out what I have and don't have (given your company's struggles in shipping I have no confidence I will get the missing equipment on the replacement shipping). I cut the banding and opened the box on the fire ring. I have no idea how I will repack this and send it back. Lastly, and most important, practically it will be July 4th before I can find time to put this equipment together and finish the gym. You just cost me 6 weeks. How the hell does this happen? How does a fitness equipment company screw this up this bad? I could see get half of one machine and the wrong half to another but half a reverse hyper and a fire ring? Really? It would be like ordering a new car and getting half the car and a bushel of apples. If I could I would send all this back and order from someone else I would but I have no way of packing the first box back up as the box has been destroyed. I am so furious right now but I am stuck. Make this right ASAP. I also sent you an email and a message on Twitter.