I placed a large order in February. The entire order was fulfilled within days with the exception of a barbell and the uprights for my rack. The barbell was taken care of almost immediately. The uprights however were a different story. The dates kept getting pushed and there was no follow up from titan. I called repeatedly to figure out what was going on. In the end I had to cancel the uprights and reorder some that were in stock. The ones that were in stock were considerably more for the same product in a different color. They also had major issues with payment and how it was supposed to be taken. In the end I finally got a hold of someone competent and they were able to take my payment over the phone with no issues. The products are great. The customer service is hit and miss at best.