When I initially placed my order I had the wrong address entered for delivery (which was my mistake) as we moved just a few days prior. I reached out by email immediately (as this was Friday afternoon) to see if the address could be revised or if the order could be cancelled and I would just reorder with the corrected address. I was stunned that the next day the email I receive says "I understand you need to make changes to your order, however, it has already been released to our customers. We are no longer able to make any changes to it. We can contact FedEx and have it rerouted to the correct address; however, they will be charging $20 per package. Let me know if we should proceed and we will send an invoice." I reached out immediately to avoid any rerouting fees or would have been happy to cancel/reorder. I'm also a bit upset as well because the "this has already been released to our customer (me)" because when I looked at the tracking given to me I see; 23 Mon 05:12 AM Shipment information sent to FedEx 17050, US, United States · FedEx® 24 Tue 12:00 AM 2022-05-24T00:00:00 Picked up NEWVILLE, PA, 17241, US, United States · FedEx® Which tells me that the address very well COULD have been changed as the label wasn't evenc reated until Monday and wasn't picked up until Tuesday. So I got hit with a $20 charge even despite being vigilant of my inital error. On top of that I sent numerous emails and phone calls regarding this delivery as the tracking STILL showed my old address. It was not until Thursday that the tracking showed the address change request; 26 Thu 05:11 AM Address corrected US, United States · FedEx® And by then they already attempted to deliver to the wrong old address (I know because I had to call FedEx to ensure they in fact did have my updated address). I finally received the squat bar and I'm happy with the product itself but this process has been a nightmare and I don't honestly know if I will purchase from Titan again because of how much chasing down I had to do on top of paying extra just to correct this.