I ordered an in-stock item. It was delayed 3 times while in transit. When it finally arrived, the end of the trap bar was hanging out of the package and the end was scratched and dented. I took a picture and sent it to Titan and was asked for more pictures even though you could clearly see that about 4 inches of end of the trap bar was sticking out and damaged. I told them that I decided to open this horribly packed product and found no further damage. I also told them that there was quite a bit of weld internal to the bar which you can hear with any movement. While the bar was damaged, I told them that the integrity of the bar would still allow me to use it as intended and that the huge inconvenience to return it would not be worth it. Shortly thereafter. I received an email asking for a positive review based on their customer service. I was blown away! I waited almost 2 weeks for damaged goods and nothing was offered for this except an apology. I responded this to them and gave them an opportunity to respond. Crickets. Not a great experience for sure.