It is very unfortunate that I have to leave this review, but I have been unable to receive any kind of meaningful response from this company after multiple attempts, and I need other buyers to be aware about how alarmingly unprofessional Titan Fitness is. I purchased a Plate Loaded Functional Trainer from Titan back in early March. All was going well until I started to set up the trainer and noticed that two of the vital parts were damaged. I contacted the company about this - they said they were not able to send the individual parts as replacements. They could only send an entirely new box, which I would have to take the replacement parts from, put in the old damaged parts, and then reseal and send the entire box back. Odd way to work, but I said sure I will do that. Then, the new parts that arrived in the new box were damaged just like the old ones. This was clearly some sort of manufacturer issue. I contacted the company again, informed them of this, and said I just wanted my money back. They said they would only refund my money once I shipped all the original equipment back to them. This meant I had to take apart the entire rest of the trainer that I had already set up, and figure out how to repack it. If you have never ordered a very heavy piece of home gym equipment to be delivered (at least from this company), let me tell you: the parts are so heavy and bulky, and the cardboard boxes they use to ship them are so flimsy, that the boxes inevitably arrive completely falling apart. This means that the boxes they used to ship to me were not able to be reused to ship back. So, naturally, I asked Titan fitness to send me boxes that I could then ship back. They told me they couldn’t do that. They said that I would then be reimbursed if I could find my own boxes and use those to ship the items back. Consider for a moment how difficult it is to find reinforced cardboard boxes that are over 6 feet long and wide enough to accommodate a fully disassembled plate loaded functional trainer. Needless to say, it took me considerable time and money to procure those boxes. But I was told by Titan fitness, in writing, that I would be reimbursed for those boxes. So I did everything I was supposed to do on my end, and sent the trainer back in the new boxes I had purchased. Then I waited. And waited. I could see from FedEx‘s records that the boxes have been delivered back to Titan fitness, but there was no acknowledgment from Titan fitness, and there was no refund. I had to follow up with Titan Fitness multiple times AFTER this before I could even receive my refund for the original purchase that I made back in March (it was now May). When I followed up to ask where my refund was for the boxes that I had to provide to ship back THEIR OWN damaged equipment, I was told by a supervisor named Shea Connor that they were not able to refund me any more than the purchase price of the item. I responded to him quoting what his own team had told me, in writing, about being refunded for that expense. That was back on May 25. It is now June 23, and I have heard nothing – not a single reply - from Shea Connor or anyone else on his team in response. So I have been left to shoulder the burden of the time and money to return this remarkably flawed equipment back to this company, I was never reimbursed for that expense, and I continue to be stunned by the lack of consistent communication and professionalism from this company. I have photos and emails and multiple examples of evidence in writing to back up what I have said here.