I was shipped the wrong product. When I called to inform Titan Fitness of the error and arrange to return the incorrect item and request the correct item be sent to me, I was informed that I could only be refunded the cost of the correct item and I would have to reorder. This is because Titan Fitness "cannot replace scratch and dent items". Replace??? I never received the item in the first place! That's not a replacement - that is a fulfillment of my original order. Additionally, to reorder the exact same item, I pay MORE as the price has since gone up. This is my first and LAST purchase with Titan Fitness based on the customer service I received. Oh - and best yet..... I was told I won't be refunded for the item I purchased until I ship back the item that was erroneously sent to me - AT MY COST!!!???? Ridiculous.