My purchase for the Titan equipment came as a recommendation from a friend. While the overall equipment, once assembled, met my expectation, the overall delivery experience is only so-so. 1) My delivery was delayed for about a week with the package appeared to have been sitting somewhere in California with no updates from either Titan or the carrier. 2) Upon receiving the order, the two boxes arrived on 2 separate days although shipped at the same time. The box for the cage was pretty torn with one end ripped open. Luckily all pieces were accounted for and nothing fell through the opening in transit. 3) There was no instruction contained within the box, and the tag referencing the URL for installation instruction brought be to an unsecure website and the code didn't work. I end up downloading the manual from the Titan website since I don't even have a packing list to check if I received all the pieces. 4) While I purchased everything brand new, some of the vertical uprights had scuff marks/gashes on them. Mainly cosmetic but still.... 5) The 1.5" cross bar for pull ups is simply a black coated bar with no textured surfaces to help with grip, something shown on the demo but not for my equipment, so I am not sure if that is the correct pull up bar in the shipped package. Again, I recognize equipment such as they are unwieldy and difficult to transport, and at the end all the pieces arrived as ordered. However I expected a more timely update with status and packages not appear to have fallen out of a truck and driven over when I received it. Thanks. -Ren