Absolutely disgusted and disappointed with the service. I was missing parts in my original bench order and reached out to Titan to be assured that replacements would be shipped to me immediately. Over a month went by of back and forth contact with their customer service for my replacement order to be reshipped several times yet "lost" by the carrier every single time. I was then told that nothing could be done because I just had to wait "10 business days" for another replacement to reordered, nor was I able to receive a refund. At this point, it had already been over a month of me waiting since I first reached out about this order. Finally, an agent placed a completely new order for me, only for me to receive my bench after a month and a half to find that this new order was missing more hardware again. I could not even be bothered to deal with customer service anymore and have instead gone to buy the missing pieces at my own expense, even though I had paid full price for this bench that should have included all the parts from the start. I am furious and upset with Titan Fitness and their service, as I am sure there is nothing they will do to make up for any of this inconvenience and will NOT be recommending them to anyone ever in the future.