The hardware package was ripped open and there weee pieces of hardware missing. Also the instruction manual does not align with the numbering system on the hardware package. And I’m now waiting 5-7 days for a replacement hardware package to arrive so I can then MAYBE assemble the product I purchased. How about you overnight it? I paid in full and didn’t receive a complete product. It should be your goal to remedy the problem as quickly as possible. I do t think I’m being unreasonable about that. Pretty disappointed thus far. Makes me reconsider any future purchase of the shoulder press or the selectorized lat pulldown. To be very clear, the person I spoke with on the phone was helpful. I don’t blame him for Titan’s inadequate approach to problem resolution.