The first order I placed was missing pieces. It was quickly rectified to my satisfaction. I continued to order equipment and was pleased with the service. Until I placed an order and needed to cancel it immediately. I was told the order had already been sent to the shipper and couldn't be canceled which was ridiculous because it was literally a 15 minute wi dow from placing the order to requesting the cancelation. I took the hit and went ahead and accepted it. I then placed an order after that and needed to return it. I called FedEx and was told they could return it to the shipper before it reached my state, they did so. I then learn I am still being charged 80.00 shipping fee. That is unacceptable. I am extremely displeased with this exorbitant fee for an item I never took possession of.