Titan fitness has been great in the past unfortunately not this time. I ordered a plate loaded chest press machine. It was supposed to arrive in two large boxes. I received two boxes, one was half of the chest press and the other one included two 20 lb dumbbells. So needless to say I now have to wait and hope they ship the right box this time. Titan did little to fix the situation. They offered 5% off of a future order along with allowing me to keep the dumbbell which I don't want or even need. I have ordered numerous items from Titan: shoulder press/side delt, dip machine, back row, polymetric boxes and have always been a strong advocate. Not sure I will be such a strong supporter in the future.