First bad experience with Titan Customer service. The 16 inch plyobox was missing the shorter M4x32mm screws. I called customer service and was told that they were out of stock and advised me to go to the hardware store and buy the screws and then file an expense report and submit copy of receipt to request a refund .for the screws. I said that was a lot steps to refund the price of some screws and asked if he could just make a price adjustment and refund a portion of the price and call it a day. This is what Rogue has done in the past. He insisted that the refund process had to be followed. The gentleman was very polite and professional, just wish he was empowered in his position more to be able to make common sense decisions.