I was about to place an order (gift for family member) when a screen pop up advertised a 5% welcome discount. I clicked on the 5% offer (sent to my e-mail). Code did not work. After unsucessfully trying to reach Titan by phone, I sent e-mail (which took a few days to receive a response). I did get a message that Titan was very busy and it make take a bit to hear back from Titan. Meanwhile the price on the item in my cart increased. I received a response from Titan that the 5% offer could not be applied to sale items (which NO WHERE in the 5% welcome offer was mentioned). All other companies I have dealt with have had disclaimers when they have coupon codes on what is excluded. I responded via e-mail to Titan asking if they'd at least honor the original sale price (from 2 days prior while waiting for a response) - difference was only $4. Titan responded NO, sorry. This is terrible customer service and if I had another place to order the item (gift), I would have done it in a heartbeat with this type of response! Very disappointed in lack of flexibility and Customer Service.