So unhappy with my first purchase! Yes they offer free shipping but they do not package the items well, so you end up with dented and scratched items that could have been prevented and they don’t want to take responsibility for. So disappointed, I purchased a folding squat rack as a gift for my son who is a personal trainer and the box came open on both ends with the item falling out, scratched and a dent from shipping. If I wanted a scratch and dent item I would have bought that. Reached out to customer service they push you to the next person and then offered me $10 as a partial refund!!!! I’m sorry Titan but you need to do better! I understand things can happen during shipping but package your items better that if the box gets ripped open it’s protected. So the surprise was ruined because I had to open it all the way to be sure nothing was missing on top of being damaged! Just so disappointed, customer service could be a whole lot better and it’s just not.