I've just received the Back Hyperextension. I would share two things. I spoke with someone about the reviews for this piece of equipment, particularly about the hard cushions mentioned there. I asked if this issue had been addressed during the time that there was a backlog. The individual asked someone about that and told me it had. I don't that was the case at all. The cushions are stiff and uncomfortable. But they are workable. What was disturbing is that I feel I was intentionally misled. Secondly, the installation drawing is very poor, amateurish in fact. I've been following Titan for some time and have made some purchases. You have some wonderful qualities, although I believe your equipment will become outdated over time. In the meantime, it would serve you well to get the "small things right." Make Titan an easier and more pleasant place to shop and buy from.