The shipping company that they used, FedEx, thoroughly destroyed the packaging. The boxes for the bolts and washers were really destroyed so I am missing a few things be able to put the rack together. There is cosmetic damage to the rack, making it an eyesore as it is noticeable damage (at least to me it is). Product was also delayed 3 weeks because package was destroyed while in transport. Due to this I cannot give Titan Fitness a good rating as it was their decision to use FedEx as the shipping company (IMO their service has gone down hill). Overall, I spent hundreds of dollars for a product to come in damaged and have to now spend extra to find hardware to be able to put the rack together and is also unsightly to look at due to cosmetic damage. A rather disappointing experience.