Ordered an adjustable kettle bell. This is my first experience with Titan. Kettle bell arrived without tools to make the adjustment. Called and got offshore support. Telling me that these tools are not included. Ask if they’d ever laid their eyes on a kettle bell like this. I could tell they hadn’t no clue how to use the kettle bell or make adjustments. Just trying to get the tools that were supposed to be included. I realize that I can buy them elsewhere but it really chaps me that what I bought showed up incomplete and it would from any company. Doubtful that I will use titan again.