I paid $1800+ for 300 lb lat tower . Equipment arrived without 50lbs of the weight stack ! Called customer service after an hour on the phone the told me they would call me back when the part was back in stock even though it showed in stock on the website. I was told I would receive a confirmation email . That never happened. I had to call again 4 days later to find out what’s going on . I finally got a confirmation email on trying to replace the part . It has been over a week and still no confirmation on sending replacement part . Even though the product STILL shows in stock on their website . I was told they could get the part from one in stock . Then what’s the hold up ?