This has seemed like the most chaotic and unorganized fitness company. I ordered a Tall wall mounted pulley system. I signed up on the website and received a 5% off code. When I arrive at check out, it will not let me use my code and it says “Cannot Apply”. But I didn’t really care because it wouldn’t have really been that much money taken off anyway. So I complete my order and it said I would receive a confirmation email confirming my order. A couple hours went by and I never got an email. The next day I hadn’t gotten the email yet so I went to my receipt (I screenshot the screen after I ordered so I would have some kind of proof just in case) so I seen my order number on the screenshot I took. I went to the website and typed the order number in to check the status of my order. It said “this order does not exist.” I tried several more times with the same response. I look at my bank account and the money is missing from my account. So at this point, I’m freaking out because I think I just ripped off. But I emailed customer service and she had to replace the order for me and she gave me a new order number so I could check the status and she said it would be here in 5-7 business days. None of this was correct. The new order number didn’t even work. The package came in but took 12 business days. The fedex tracking number did work correct. When I received the package, the box was severely damaged and looked like somebody took a ripped open box and tried putting it back together. So I open the box and I begin putting it together and I realize that there are some pieces missing. I begin counting everything in the manual and comparing it to what I have. I was missing 10 OUT OF 21 PIECES!!!!! And it didn’t even come with screws!!! I emailed Titan and I have to attempt to shove everything in this broken box and send it back. I am so upset with my experience with Titan. And customer service never offered me any kind of discount which is ridiculous. They could’ve at least let me keep the 10 pieces I received as replacement parts and just sent me a new one.