I think this was handled terribly. First of all someone sent me a product that they absolutely knew could not be used in any way. So the action taken to supposedly make things right on my end was to reimburse me the amount for the product I couldn't use. I believe that if you really wanted to attempt to make things right with me as a mishandled customer, your first response should have been to send me a brand new product of equal or greater value of the same incomplete product that nobody on this planet could have ever used...including Titan Fitness. I have never purchased anything from Titan Fitness pryor to this. I am very careful when I purchase from a company online that I have never purchased from. Before purchasing, I viewed YouTube reviews, Titan Fitness reviews, Amazon reviews, and even consulted with my StrongFirst Facebook group members about the integrity of the product as well the Titan Fitness reputation. I was about ready to pull the trigger on a Safety Squat Bar V2 for $299. plus sales tax. I opened the Titan Website and seen what was advertised as a "scratch and dent sale" for a safety squat bar the same price, but marked down 15%. Showed it to my son, he was extremely excited. So I wasted no time and immediately ordered it. The item was listed as a scratch and dent item. There was nothing indicating anywhere about the bar missing parts or being a discontinued product that parts could not be ordered for to make it usable. The bar was set to arrive via FEDEX delivery, and was delayed several days, and finally showed up. The box was in terrible condition and poorly taped up. I opened the box and seen only the bar with absolutely no packing, no handles that screw into the bar, no plate sleeves that the weights slide onto, and no manual. The first thing I did was contact customer service, the agent told me it was a scratch and dent item, and that's why it was incomplete. I told him that was unacceptable. So after being on hold for about 5 minutes, he returned and told me my account would be refunded in full, and I could keep the incomplete product. Now after this , YOU TELL ME IF YOU WOULD FEEL COMFORTABLE DOING BUSINESS WITH A COMPANY THAT RUNS THEIR BUSINESS THIS WAY. With all the rotten things that happened during this miserable experience, the least you could have done was just sent me a new, or near new bar that actually could be used when I opened the box...like what should have been done the first time. Nobody wants to order, wait, and finally be disappointed by a discontinued product that there is in no way possible it could ever be used again.