A complete mess. Love the product but damaged part. Part # 1 on the leverage squat machine. Needed replacement but instead of sending me just the replacement I was sent an entire new box #1 (with the part I needed along with all the other parts I already had. Had to schedule a pickup and re-box 125lbs of parts to ship back. On first delivery I didnt mention I was missing hardware too..washers, locknuts...I just kept the hardware from 2nd box shipped. I hope that was ok. I really do think its a great machine, not commercial quality but awesome for home gym. Crazy thing is Titan email stated parts dept. having trouble locating damaged part, so we'll just send you box #1 again.?????