Improper hardware was delivered for the T-2 Series Power Rack,& no customer service has attempted to respond to my multiple inquiries. I received an automated email stating that they are overwhelmed by similar discrepancies. To summarize my issues, the weight of the equipment ripped through the packaging in transit,& a needed Hex Bolt did not arrive; both the Hex Bolts & Round Bolts are too long for the Lower Side Bracing & cannot secure the base of the frame; the lower ports on the Upper Frames for the Round Bolts intended for the Lower Side Bracing are circular instead of the needed squared ports,& cannot fasten due to the square-peg-round-hole scenario; the Lock Nuts are also too large in height to fit underneath the Lower Side Bracing & cannot fasten the base of the frame. Again, no attempts have been made to rectify this.