I recently purchased the Leg Press/Hack Squat Machine. It was missing five accessory parts to put the item together. I have reached out to Titan several times and requested the parts so I could complete putting the item together. I was told that the parts are unavailable and they will be sent to me when they become available. It has been well over a month since this process started and still no parts. I asked Titan for some kind of credit for the inconvenience of not being able to use this machine that cost me upwards of $2,000. Titan refused to give me any kind of credit. In the meantime I have a piece of equipment that is 90-95% put together but I'm unable to use. I'm very disappointed with the customer service of Titan Fitness at this time.