Missing J hook and hardware pack. Support is responding days between emails and still haven’t received an update on if I’ll receive my missing items. Packaging was horrible and I literally watched the uprights fall out the box onto the concrete as the fedex driver removed the box from the truck. Many scratches and paint imperfections from what I assume if from the rack literally falling on concrete in my face or because of Titan being Titan. I 100% regret buying the X3 short and I should’ve paid extra and bought the Rouge SML-1. I’m literally dealing with support on two different products and we’re still getting no where. This was my final purchase with Titan after having multiple bad experiences. I learned my lesson and I’ll now only shop with REP or ROUGE where I never have to experience anything like this.