I ordered the Neck attachment meant from scratch and dent. It literally can’t fit the 3X3 racks like stated and I shown support a video of me attempting to insert it in the rack. I also sent pictures of the attachment in my 2X2 rack which it should be completely incomparable with. Support is telling me they need to see the attachment inside the the X3 instead of the 2X2 rack. If it could fit in the X3 I wouldn’t be contacting support saying it doesn’t fit. I don’t understand what’s not understood about the attachment not being able to fit the intended rack.