I am unable to use my crossover machine due to a faulty part. Furthermore it took multiple emails and phone calls over 4 days to even get a response to my issue. Now I'm told the part is out of stock and I can't even get an estimate for when I can expect the issue to be resolved. My $800 equipment is sitting in my garage taking up space and I can't even get an idea when to expect my claim to be resolved. Finally the instructions on the website were not clear as pointed out by reviews that are more than a year old. It just seems like no one actually cares about the quality of the product or the satisfaction of the customers.