Absolutely HORRIBLE company and customer service! Ordered a 9 barbell holder. The unit arrived with a significantly bowed top, scratches/nicks (the box was in perfect shape), exposed metal from missing powder coat on the exterior, and completely uncoated interior pipes that were rusted (right where my expensive barbells would sit). Reached out to customer service about the issues. Received a prompt reply offering for me to keep the defective stand and they'd send a replacement or issue a full refund. I opted for the latter. They then responded back and said they misspoke and I'd actually need to send it back for a replacement or refund. At that point, I already started working to salvage the original unit. At which point, they responded and said they'd instead offer me a 10% refund for my troubles (this is the CURRENT sale price on a documented defective unit). Talk about insulting. I'll never make the mistake of ordering from this terrible company and their blatantly copied designs ever again. Sometimes you truly do get what you paid for!