Poor piece of equipment and customer service. I bought the Leg Press Hack Squat machine this April for our police department, and within a few months the wheel bearing came out of the wheel while using the hack squat. I filed a warranty claim with photos and they claimed, based off the photos, that I misused the equipment and therefore it was not covered. I tried to get an explanation about how they came to that conclusion but they refuse to answer my emails. I called customer service and was told the warranty department doesn't take any calls. Never will buy again from or recommend anyone to this company.