I mistakenly bought a pair of J-hooks that did not fit my T-3 series yoke. No big deal, right? Wrong. I order the correct J-hooks and then I emailed support asking for a refund. They told me back on August 9th that I would have to pay $6.44 for shipping to return them via Fedex. I think: no problem, it was my fault after all. I return the J-hooks a few days later and I still haven't received a refund by September 14th. Now not only do I not have my refund, but I also don't have the J-hooks I paid $60 for. I have already contacted them about this twice and they have apologized profusely, but I still don't have my refund. I will never buy from Titan fitness again, which is a pity because they do have great products.