So far I've placed 4 orders with Titan while trying to build up a home gym. Each order has had some issue, either major or minor. My first big order included a Y-3 yoke. After getting it all set up I found that the holes on one post didn't line up correctly meaning I couldn't add spotter arms to it. I contacted support and haven't heard anything back yet. One order included a 100 pound sandbag but they somehow managed to send a 40lb kettlebell instead. When I contacted support they immediately sent out a replacement, but I still have to ship the kettlebell back. One top of that, the third order was my second set of rubber floor roll. This second roll was about 4 inches shorter than the other roll. Not a big enough deal to try and send it back or contact support but just another minor issue to deal with after another order. Just be careful with Titan as you may end up with great products at decent prices, but it will probably include a bunch of minor headaches to deal with as well.