The Back Cushion Frame was missing one of the holes being drilled, therefore, I could not attach the Back Cushion. I called Titan customer service (9-14-2022) that evening and the representative asked me "do you have a drill?" The representative then stated that she would send me an email within 5 to 7 minutes for me to respond with the attached photos of the hole that was not drilled. I never received the email. I called back to Titan customer service the next day (9-15-2022) and the representative I spoke with said she would reach out to the representative that I spoke to on the evening of (9-14-2022) to get a status. My order # is 18103680892. I do have a drill, however, I do not have a drill bit to drill through metal.