I have maybe left 3-5 comments in my life but feel the need to do so now as I have had a nightmare experience with Titan and the Fan Bike. The first bike they sent me the left pedal did not screw in all the way which I have seen other customers leave reviews with the same issue. I was then sent a new bike which was great except now I am having the same issue as James C and Chris W - loud clanking/clunking noises started in the fan are and then got worse and now I can't even pedal with out the bike sounding as if it is going to fall apart. The bigger issue is the product support team. I called on a Monday to speak with a product rep and it is currently Friday and I have still not heard from anyone. Every time I call they say I will be called back within 2-4 hours and no one has called. One of the customer service reps actually tried telling me that the product support rep called me. I can literally take pictures of my phone records/statements and prove no one has called. I would advise saving up another hundred or two bucks and go for a better product and company.