Items came very well packaged and extremely fast, there is no issues with the receiving of my products. My frustration comes from the durability side of things as my Functional Trainer I have only owned for the last 15 months has the pull-up bar coating breaking apart already. This issue leaves my pull-up options to an uneven grip position. The pull-up bar orientation is part of the reason I purchased this machine vs the REP one and it's frustrating to have it fall apart just 3 months past due on the 1 year warranty. I am trying to look for options to fix this but it's not as easy as buying a new one to bolt on because this one does not come off.