Chest fly/ rear delt machine- Product did not come with instructions. It's not super difficult to figure out. But it would have been nice to make sure the cambers were installed correctly. The back pad is to high. When you sit facing it for rear delta your face is mashed into the pad. I had to drill an extra hole in the cambers so I could get better range of motion for rear delts range of motion. Now it's a lot better for rear delts R.O.M. The angle on the top grip is kinda useless. A "T" or "L" handle would be better for the range of motion and isolation of the rear delt. Chest fly/rear delt machine- One side of my handles didn't/doesn't have any grip material on it "top or bottom grip". I had an issue with my address being accepted into the online order address space. I emailed the company, by the time they got back to me I missed the sale I was trying to capitalize on. The customer service email wasn't very helpful. I asked the rep because they took 3 days to get back to me if I could still get the item at sale price. I was told to wait till it went back on sale. I didn't think that was a good way to handle that situation. So the next time it went on sale I tried to get the same item. Well the exact same situation happened with my address not being accepted into the online order form again. To which I emailed customer service again. Customer service took 3 days to get back to me again. Luckily in the interim while waiting for the customer service email I figured out which format your system needed to have for my address. I was able to purchase the item while it was still on sale. Had I relied on the customer service email response I would have missed the sale again.