Ordered a pull up bar that was scratch and dent. This thing came pretty beat up with missing parts and hardware. In originally speaking with the customer service rep she stated that scratch and dent items usually have very minor cosmetic issues. I sent numerous pictures of all the damage to my product. After two days of silence she comes back and says that there is nothing they can do for me. That's pretty bad customer service in my mind. Titan could have at least offered to send the hardware and missing pieces as an act of good faith, but they chose to just save a buck and lose a customer. Not buying Titan products anymore!