Terrible. They sent a custom package to the wrong address and then told me I needed to pay money to have it sent to the correct one. After refusing to do it for free, they refused to refund my purchase. Now I'm out several hundred dollars and some random person has a useless 150lb box to deal with. Terrible customer service and terrible refund policies. This all happened after I purchased a warehouse "dent" item full of parts for a rack, and when they arrived it had all the wrong parts in it. It took several emails and correspondence for them to admit they made a mistake and then finally returned my money. Stay away if you can. Invest your money in quality products that the company stands behind. Invest in companies that want you to come back and spend money on their products. Stay away from Titan.