My recent order for two Tall Pulley Towers v3 went very badly. One of the towers is now fully assembled using parts from both boxes. The other tower cannot be completed because it is missing essentials components manufactured by Titan (complete adjustable pulley assembly, including pop-pin), as well as pulleys & hardware. Also, all four square black plastic glide sleeves were damaged in the box due to poor packaging & need to be replaced. I contacted Titan customer service & was told that replacement parts could not be shipped out right away since there was no indication when more parts would be available. Hopefully Titan will do the right thing by taking the parts I need from other boxed inventory. If this cannot be resolved right away, then a chargeback request will be made for the incomplete tower I received. I’ve spent a bunch of money with Titan lately & should be regarded as a valued customer.