I’ve had multiple damage shipments which I understand happens. I have a preacher curl bar that came bent and is unusable as it doesn’t fit me in the rack because of the bend. This looks like a quality control issue which again I understand and happens. What is upsetting is that I’ve filed a claim, sent in pictures and have had minimum communication to get me the equipment in working order that I payed. Don’t understand why you can’t talk to a customer service rep and have the damaged items replaced and shipped out. I instead I am left in limbo and received a one sentence email that said “ I have the items and will get back to you”. It’s been a week and I haven’t heard anything. I’ve called and a customer service rep said it’s processing with another agent and he will leave a note…