I hate being the person to leave a negative review, as I only usually leave positive ones or none at all. But in this situation, I hope that Titan reads it. I usually buy Rogue, but I saw an interview on Garage Gym Reviews with Titan's CEO saying that he had changed many things. So I decided to try it and bought an angled multi-grip bar. I was excited most about the cost of a specialty bar but also the in-stock shipment status. The bar arrived in 2 days, which was great — except that with not the angeled MG. It was just the MG. The box part number claimed it was an angeled version. I called support. She didn't believe me and made me take pictures of the box and the bar. She still claimed I got the correct product until I made her go to the website and look at the products side by side. She gave me a return shipping label and said they would ship a replacement the next morning. Simple mistake, I assumed, except that the next product was the exact same mistake — the wrong product in the right box. This time I reached out to support, and they claimed via email that they were too busy to review my message. I waited several days for a response. I ended up getting two more shipping labels (they didn't know the first one needed to be returned). I ultimately asked for a refund and got an MG Bar from Rogue. It's way more expensive, but I know it will be correct. As I write this, I need to send them back and hope I will actually get the refund. Advice: It's not that hard to QA a shipment or QA a pick/pack/ship. It's even easier to look at one that was a mistake the first time. It doesn't make sense that Titan can't do basic QA stuff to make sure you get what you order. Unless you are comfortable dealing with many hassles from a service perspective, I would avoid them until they get their act together.