This is the 3rd piece of equipment that I have purchased from you and the 2nd time something was missing from the box. The 1st time was rectified expeditiously and with minimal impact on us. This time, NOT so much! I was told to be patient in that they were trying to source the missing parts from an inventory. HOW DO YOU NOT HAVE PARTS ON HAND IN INVENTORY FOR WHAT YOU SOLD AND SHIPPED OUT!! Its been a week and I'm still waiting on someone to get back with me me on your plan to get me the missing parts. I am very pleased with the quality of your products; however, your quality control and your costumer service will most likely prevent me from recommending or purchasing more of your products.