as far as Titan Fitness goes with the processing of the order - the purchasing experience was good and the product was delivered quickly. The only negative was - the product was not well packaged and the box was ripped up and torn. This product is the hex bar but knowing how the shippers/carriers drop heavy stuff like this, they can always cause damage, sometimes hidden and you find out about it a few months later when the product starts falling apart prematurely. It would be great if Titan fitness wrapped and packaged even the heavy bars/product better to show some respect to the products they sell and to the customers that are spending their hard-earned money on the Titan products - especially in these trying times. (How likely I'd recommend is based on this purcashing experience only)