Your communication between sales, shipping and customer service is the some of poorest I’ve ever seen. Your asking for a review from me on an order that still to this day hasn’t been fulfilled. I only received the leg press machine on Friday of last week. I sent an email on Saturday morning informing y’all that I had not received the functional trainer with the leg press machine. I waited until Monday for a response to my email, and still nothing. So I called the customer service number to inform them that I had not received the functional trainer with the leg press machine. I told them, I had sent a email on Saturday, they acted like they had no idea what I was talking about. After a few minutes of me asking a series of question, I finally got your customer service to admit y’all botched the whole thing. Before end the call your customer service employee assured me it was being taken care of. I was to receive an email with an update. So,here we are two days later still nothing. I called again, your customer service representative said they where waiting on approval from management to send another functional trainer. I told them, it shouldn’t be my problem there is a thief in the warehouse or the trucking line saia didn’t create a second label for the functional trainer and they stole it. It took y’all 7 days to create a label for the second functional trainer, and it still hasn’t shipped. Y’all’s lack of communication and inability to resolve this in a timely manner is the reason for my 1 star review. I ordered another item from y’all only because of the YouTube reviews and price point. I hope this order goes better than the functional trainer did.