This has been the worst customer experience I have experienced. I ordered the 12inch log press, after the item had multiple delays in shipping due to “damaged shipping labels” I got the log, upon inspection of the log it had a massive dent under the handle along with the big dent was multiple scratches all over the item. Which made sense considering the box was in pieces. I reached out to titan fitness customer care instantly sent photos of the damages and request a partial refund of the item due to the damages. They came back with a 5% off coupon on my next order?? Wtf I let them know their own scratch and dent items are 20% or more off? They continue to say updating request, yesterday 11/18 they put the log on sale!!! For 20%!!!! So now I am requesting the sale price adjustment and an additional 20% off for being I. Such bad shape. The last thing I want to do is go purchase a new box and figure out how to ship This back to them. Depending on how this goes might be my last time shopping with them.