Avoid this company at all costs!! I ordered the X-3 rack, the X-3 Lever arms, spotter arms, and bumper plate weight set (260#). The x-3 rack arrived damaged. The lever arms were missing the handles, the bolts and therefore was unusable. I have been in contact with the Titan fitness team for 3 weeks (hours on hold and many many emails later including photo evidence of the damage) and they are still unable to clearly give me an answer if they will replace this or not. This is a failure on their part for not sending all the components I ordered and they have yet to resolve this issue for me or give even give me a time frame in which this would be resolved. The product quality (other than a few scratches, marks, and missing logo badge) was acceptable. The customer service however has been horrible. I had been working with Austin Tom Cruz in the product support team. Never again Titan.