So let begin with saying that I was very happy with my purchase until the item arrived. Upon unpacking I realized that the grip padding on the curl bar was ripped on the left hand side. It is a large rip that affects you no matter where you place your hand. I contacted customer service and they said that my only options were to replace the whole subassembly which was on back-order with no ETA or accept a $17.00 refund to go find my own solution. I even asked if customer service could just figure out the best solution for me and do it. I don't know how to fix a torn rubber grip, but someone who sells fitness equipment probably deals with this issue often. But customer service just wanted to push a whole sub-assembly replacement, which means I have to take to machine apart just to replace the grip, or $17. Putting the machine together was not difficult however online directions need to be more detailed.....there seemed to be some steps that were skipped. I believe it does need 2 people to put it together. My overall thoughts about the Bicep Curl Machine is probably 4-Stars. It could be designed better but at this price point it does what it says. I am just unsatisfied with their customer service and fix solutions. I would have been happier if they would have sent me the best item to fix my problem with minimum requirements on my part. I understand that things happen outside of the companys control. I just didn't like the only two options I was given is replace this whole sub-assembly whenever that part is back in stock or $17.