I purchased a Scratch & Dent Titan T-3 Series Short Yoke on 11/07/22 & still do not have a working unit. I fully expected to get a cosmetically blemished item, with the understanding that it would have all proprietary pieces & be fully functional. Instead, I received a beat-up, pre-owned unit that even had the previous owner's hand-painted numbers on the uprights. Worse yet, the Yoke was missing all four gussets to hold the uprights in place. To top it all off, the four black plastic guide sleeves & red adjustment pins were all busted. It's been a month now & I still haven't received any resolution. Attention Titan Customer Service - Please help right away. This is taking way too long!!!