It's all about customer service for me. My product came in damaged. I sent in pictures of the damaged product and received a call from someone who stated I needed to send photos of the packaging. I had already thrown the packaging in the trash. She advised that she would have a supervisor call me. The cost of the product was only $80 something, but no one has contacted me regarding the bent stand. I ordered from you all instead of Rougue because you all were much cheaper, but in the future I would be apprehensive in ordering more expensive products if this is the service I get for something this small.