Disappointed after being a loyal Titan fitness customer for years. Ordered the T3 squat rack, lured by the "limited time offer." 33 hours after ordering, it went on sale for another $20 off. I asked customer service to credit me the difference, was told the company policy is to refund ONLY if the product goes on sale within 24 hours. We are talking $20, which didn't break me, but it left a bad taste in my mouth as far as customer service and keeping customers happy. I can see if it was a week or more later, but 33 hours??
2 years ago
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